Return & Refund Policy

At ORVELLA, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.

Return Eligibility

A return may be accepted if:

• The product is damaged or defective upon arrival

• You received the wrong product

• Your order is incomplete

• The product does not match the ordered item

Products must generally be returned in their original condition and packaging.

Return Request

Please contact us within 7 days of receiving your order if you believe your order qualifies for a return.

When contacting us, please provide:

• Your order number

• Customer name

• Phone number

• Description of the issue

• Clear photos or videos showing the problem, where applicable

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Refunds

Once the returned product has been received and inspected, we will determine whether it qualifies for a refund or replacement.

Approved refunds will be processed using the applicable refund method available for the order.

Exchanges

Where applicable, eligible damaged, defective, or incorrect products may be exchanged for the correct product.

Return Shipping

If the return is due to an error on our part, such as sending the wrong or defective product, ORVELLA may cover the applicable return shipping cost.

Returns resulting from customer preference or other non-defective reasons may be subject to shipping charges.

Contact Us

For return or refund assistance:

Phone: +92 311 4180628
Phone: +92 304 8488830